Yes. Brilo AI Data Exports let teams extract call performance data, interaction logs, and analytics summaries for offline analysis or integration with other systems. Exports can include aggregated metrics, per-call transcripts, and sentiment or intent labels. When enabled, Brilo AI can deliver these exports on-demand, on a schedule, or to a programmatic endpoint (API or webhook). Export formats and delivery methods are configurable during setup and can be routed into your CRM or data warehouse when you provide the destination.

Enterprises ask if performance data can be exported because reporting requirements, compliance audits, and advanced analytics often live outside the voice agent platform. Buyers in healthcare, banking, and insurance need reliable access to call logs, transcripts, and derived analytics so internal BI, QA, and compliance teams can run custom queries, combine voice data with CRM records, and validate models. Knowing export formats, delivery methods, and security controls ahead of time avoids late-stage integration work and ensures the Brilo AI voice agent fits existing data governance processes.

Brilo AI Data Exports extract performance information from the Brilo AI voice agent analytics pipeline and deliver it via UI download, scheduled jobs, or programmatic endpoints when configured. Typical export contents include interaction metadata (timestamps, call IDs), speech transcripts, sentiment and intent annotations, and aggregated metric reports (volume, handle time, conversion rate). An export job is a configured process that selects, formats, and delivers selected data fields to a destination on schedule or on demand. For an overview of how Brilo captures and structures call analytics, see the Brilo AI call analysis overview.

Performance data is the set of metrics and records generated by the voice agent during calls and analyses. An interaction record is the per-call data bundle that includes metadata, transcript text, and derived labels (sentiment, intent).

Brilo AI enforces guardrails on what is exported and how often to protect privacy and system stability. Exports should not be used as a real-time streaming substitute unless you configure programmatic endpoints and rate limits to support it. Brilo AI will not bypass configured data retention policies or governance rules; export scopes must respect the filters configured by your admin (date range, teams, or call types). Sensitive data handling—such as restricting PHI or financial identifiers—must be enforced by your export filters and downstream storage; Brilo AI provides configuration options to exclude or redact fields during export when enabled. For guidance on monitoring and dashboards that inform export selection, see the Brilo AI dashboards and insights guide.

When Brilo AI handoffs occur during calls, the voice agent logs the handoff event in the interaction record so exported data shows when and why a human took over. You can configure exports to include handoff timestamps, agent IDs, and pre-handoff transcript segments. For escalation workflows, Brilo AI can tag interactions for prioritized export (for example, all escalations in the last 24 hours), enabling rapid downstream review by supervisors or compliance teams.

Exporting performance data from the Brilo AI voice agent helps organizations centralize analytics, speed investigations, and reduce manual report work. Teams can combine voice-derived metrics with CRM and claims systems for richer customer insights, accelerate root-cause analysis for escalations, and maintain auditable records for governance. Exports let analytics teams run custom models or dashboards without re-capturing calls inside Brilo AI.

Can I export raw audio files with exports?

Export of raw audio depends on your configured retention and privacy settings; when enabled, Brilo AI can include audio references or packaged files, but you should confirm storage and access controls before sending audio to third-party systems.

What formats are available for Data Exports?

Brilo AI Data Exports can be configured to deliver machine-readable formats such as CSV or JSON when enabled; confirm format support during setup to match your downstream schema requirements.

Can I schedule exports automatically?

Yes. You can configure scheduled export jobs to run at regular intervals and deliver results to a download location or a programmatic endpoint (API or webhook) when your account and destination are configured.

How are redaction and privacy handled in exports?

Brilo AI supports field-level exclusion and redaction configuration for exports; implement redaction rules during export setup to remove or mask sensitive fields before delivery.

Who can request or configure exports in Brilo AI?

Export configuration and scheduling are typically restricted to admin or data-owner roles within your Brilo AI tenant; consult your account admin for permissions.

If you need a custom export specification for your BI or compliance team, contact your Brilo AI account representative to start a configuration review.