Direct Answer (TL;DR)
Yes. Brilo AI supports visual performance reports that surface call-level and campaign-level metrics through dashboards and downloadable reports. Visual performance reports in Brilo AI include aggregated KPIs, call transcripts, sentiment trends, and topic or intent summaries to help teams monitor agent performance and conversation health. Reports can be viewed in real time or scheduled for batch export and can be filtered by campaign, team, or time window for operational analysis.
Are there graphical dashboards for call performance? — Yes. Brilo AI provides dashboards and visual reports that display KPIs, sentiment, and trend charts for calls.
Can I export visual reports for audits or leadership review? — Brilo AI lets you download report snapshots and filtered exports for external review.
Do visual performance reports include sentiment and transcripts? — Yes. Reports can combine speech analytics, sentiment scoring, and transcript snippets for context.
Why This Question Comes Up (problem context)
Buyers ask about visual performance reports because operational teams need quick visual signals to make decisions without re-reading raw call recordings. Enterprise stakeholders in healthcare, banking, and insurance need reliable dashboards for quality review, compliance sampling, and program optimization. Visual reports reduce manual effort, support scorecarding, and make it easier to track performance across lines of business and campaigns.
How It Works (High-Level)
Brilo AI generates visual performance reports by combining speech analytics, conversation annotations, and configured KPIs into dashboards and exportable reports. Calls processed by the Brilo AI voice agent are transcribed, analyzed for sentiment and intent, and mapped to configured metrics (for example, call duration, hold time, resolution flag). Administrators can define which KPIs appear on dashboards and set filters for teams, campaigns, or date ranges.
In Brilo AI, visual performance report is a dashboard or downloadable report that aggregates conversation metrics, sentiment, and transcript highlights for analysis.
In Brilo AI, speech analytics is the automated process that converts voice into structured signals (transcripts, intents, sentiment) used to populate reports.
For an overview of Brilo AI’s analytics capabilities, see the Brilo AI AI speech analytics overview (https://www.brilo.ai/resources/ai-speech-analytics).
Guardrails & Boundaries
Brilo AI visual performance reports are designed for operational visibility, not as a sole source of regulatory evidence or legal adjudication. Reports should be used alongside original recordings and transcripts when doing compliance or legal reviews. Brilo AI does not alter original call recordings in reports; it surfaces analyzed signals and metadata only.
In Brilo AI, dashboard KPI is a configured metric (for example, resolution rate or average handle time) that Brilo AI calculates from conversation data and displays on visual reports.
For guidance on how Brilo AI surfaces call intelligence and reportable signals, see the Brilo AI sales call intelligence overview (https://www.brilo.ai/resources/what-is-sales-call-intelligence).
Applied Examples
Healthcare example: A call center uses Brilo AI visual performance reports to monitor patient outreach campaigns. Dashboards show call completion rates, average call duration, and sentiment trends so care managers can prioritize follow-ups and identify script areas that confuse patients.
Banking/Financial services example: A retail banking team uses Brilo AI reports to track verification success, intent detection for loan inquiries, and escalations. Visual reports highlight conversations with negative sentiment and flag them for compliance review.
Insurance example: An insurance claims team reviews Brilo AI dashboards to compare agent resolution rates and to identify recurring intent topics (for example, claim type or required documentation) so training and script updates can be prioritized.
Human Handoff & Escalation
When Brilo AI voice agent detects a condition that requires human review—such as repeated negative sentiment, an unresolved intent, or a configured escalation keyword—the conversation can be routed to a live agent and flagged in the visual performance report. Reports will then include metadata showing the handoff time, which agent accepted the call, and any post-handoff notes. Administrators can configure which escalation signals cause both a live handoff and a report-level alert for supervisors.
Setup Requirements
Provide recorded sample calls or connect live call capture so Brilo AI can analyze conversations.
Configure the KPIs and dashboard filters you want Brilo AI to surface (for example, sentiment, intent, handle time).
Connect your CRM or analytics destination so Brilo AI can push report exports to your systems (your CRM or your webhook endpoint).
Define the teams, campaigns, and user roles that will view each dashboard and set access controls.
Enable scheduled report exports or alerts if you need regular snapshots sent to leadership.
Validate a small pilot data set and adjust KPI definitions before wide rollout.
For configuration examples related to post-call reporting and dashboard logic, see the Brilo AI post-call survey use case (https://www.brilo.ai/usecase/ai-voice-agent-for-post-call-surveys).
Business Outcomes
Visual performance reports from Brilo AI help operational leaders reduce time to insight, standardize quality measurement, and identify training needs faster. Teams can move from anecdote-driven coaching to data-driven interventions, improving consistency in customer interactions. Reports also make it easier to prioritize escalations and allocate human review resources where they have the most impact.
FAQs
Do visual reports include raw call transcripts?
Yes. Brilo AI visual performance reports can surface transcript excerpts and links to the full recording for context; transcripts are shown alongside metrics and sentiment scores.
Can I customize which KPIs appear on dashboards?
Yes. Administrators can configure which metrics Brilo AI calculates and displays, including intent counts, sentiment trends, average handle time, and campaign-level resolution rates.
Are report exports automated?
Brilo AI supports scheduled exports and ad-hoc downloads; you can schedule regular report snapshots to be delivered to your analytics stack or downloaded for review.
Can I filter reports by agent, campaign, or date?
Yes. Brilo AI dashboards support filters for team, agent, campaign, and time window so you can slice performance by the dimensions that matter.
Is the data in reports live?
Reports can be viewed in near real time for active campaigns or generated as batch exports depending on how you configure call capture and processing.
Next Step
Review Brilo AI’s analytics capabilities in the Brilo AI AI speech analytics overview (https://www.brilo.ai/resources/ai-speech-analytics) to understand which signals power visual reports.
Read the Brilo AI voice agent features overview to compare reporting and dashboard features across common deployments (https://www.brilo.ai/resources/regal-ai-alternatives).
If you are ready to configure reporting, start a pilot by following the Brilo AI post-call survey use case for an example of dashboards and exports (https://www.brilo.ai/usecase/ai-voice-agent-for-post-call-surveys).