Direct Answer (TL;DR)
Brilo AI voice agent can integrate with SignalWire when your SIP trunking and inbound routing deliver calls to Brilo’s telephony endpoint. Integration typically uses SIP trunking or PSTN interconnects plus a webhook for call events so Brilo can answer, run the configured conversation, and write call results back to your systems. Because SignalWire is SIP-capable, provide SIP credentials, inbound routing (DNIS), and any required media/security settings (TLS/SRTP). Brilo recommends a short technical validation during onboarding.
Can Brilo AI work with SignalWire? — Yes, when configured with SIP trunking and routing.
Can I connect my SignalWire number to Brilo AI? — Yes, provide SIP trunk details and inbound routing for call delivery.
Will Brilo AI record and forward call events from SignalWire? — Yes, when call recording and webhook delivery are enabled in your setup.
Why This Question Comes Up (problem context)
Buyers ask about SignalWire because many enterprises already use specific SIP trunk providers and want to reuse phone numbers and carrier relationships. IT, telecom, and contact-center teams need to know whether Brilo AI voice agent can sit behind their existing trunk, preserve number portability, and meet routing, media, and security requirements. Banking, insurance, and healthcare teams also want predictable behavior for call logging, audit trails, and safe handoffs to human agents.
How It Works (High-Level)
When you integrate a SignalWire SIP trunk to Brilo AI, inbound calls arrive at Brilo’s telephony endpoint and instantiate a Brilo AI voice agent session. The high-level workflow is:
Your carrier (SignalWire) sends the inbound SIP INVITE to the Brilo inbound SIP endpoint.
Brilo negotiates media (codecs, RTP) and answers the call.
Brilo runs the configured conversational flow and emits call events via webhook for CRM or case systems.
At call completion or handoff, Brilo writes transcripts, structured fields, and call metadata back to your systems.
In Brilo AI, a SIP trunk is a configured telephony connection that accepts inbound calls from a carrier and routes them to Brilo voice agents.
In Brilo AI, a webhook is an HTTP endpoint you provide that receives call events, transcripts, and structured data in real time.
Guardrails & Boundaries
Brilo AI is not a carrier: you must keep your SignalWire account and numbers active; Brilo receives calls you route. Brilo AI voice agent does not provision carrier numbers for you.
Brilo AI does not change carrier-side billing, number portability, or regulatory obligations—those remain between you and SignalWire.
Brilo AI will not bypass your security controls: you must open agreed ports, provide TLS certificates if required, and approve IP allowlists.
Brilo AI will not override emergency call handling or compliance routing. Design your routing so emergency or high-risk calls route to an approved human or gateway.
In Brilo AI, a call routing profile maps inbound DID/DNIS to specific voice agent flows and escalation rules.
Applied Examples
Healthcare example
A healthcare contact center routes a patient callback number to Brilo AI via a SignalWire SIP trunk. Brilo AI collects appointment confirmations, captures structured answers, and posts the results to the EHR via a webhook so agents only handle exceptions and complex cases.
Banking / Insurance example
An insurer keeps its existing SignalWire trunk and number blocks. Brilo AI answers common FNOL (first notice of loss) calls, captures claim fields, and creates a draft claim in the policy system for adjuster review. High-value or fraud-suspect calls are escalated to a human agent.
(Do not treat these examples as legal or compliance advice—coordinate with your compliance team for regulated data handling and retention.)
Human Handoff & Escalation
Brilo AI voice agent workflows support multiple handoff patterns when connected over SIP:
Cold transfer (blind transfer): Brilo places the caller onto a SIP URI or PSTN number you specify.
Warm transfer (attended transfer): Brilo initiates a consult leg to a human, then bridges the caller when the agent answers.
Callback / ticket escalation: Brilo records the session and triggers a webhook to create a support ticket or push a task to your CRM; a human then calls the customer from your normal telephony stack.
Handoffs rely on your SIP routing policies, SIP URIs for agent phones, and any ACD/bridge your organization uses.
Setup Requirements
Provide your SIP trunk credentials and inbound SIP URI (SIP INVITE destination) so Brilo can accept calls.
Configure inbound routing at SignalWire to send the desired DID numbers or DNIS to Brilo’s SIP endpoint.
Supply expected codecs and media/security preferences (e.g., G.711, G.722, TLS/SRTP) and any TLS certificates required.
Open IP allowlist entries or firewall rules so Brilo can receive SIP and RTP from your carrier.
Provide a webhook endpoint and API credentials so Brilo can post call events, transcripts, and structured data.
Map your DNIS-to-workflow rules and share your escalation contact points or SIP URIs for human handoff.
Validate a test call with your telecom team and Brilo’s onboarding engineer to confirm audio quality, DTMF handling, and headers (P-Asserted-Identity/From).
Business Outcomes
Preserve existing carrier relationships and phone numbers while adding Brilo AI voice agent automation.
Reduce live-agent handle time by automating routine intake and verification tasks.
Improve data capture and audit trails by delivering structured call outputs to your CRM or policy system.
Maintain predictable telephony control for enterprise teams (IT/telecom) because Brilo sits behind your carrier trunking.
FAQs
Is SignalWire officially supported by Brilo AI?
Brilo AI can be configured to accept inbound calls from SIP-capable providers like SignalWire when your trunking and routing are set up correctly. For vendor-specific parameter checks, Brilo’s onboarding team will validate settings during implementation.
Will call recordings and transcripts be available after connecting SignalWire?
Yes—when you enable recording in the conversation flow and provide a webhook or storage endpoint, Brilo AI will deliver transcripts and recording metadata. Coordinate storage, retention, and access with your security and compliance teams.
Do I need to change my existing phone numbers to use Brilo AI?
Not necessarily. If you can route inbound calls for selected DIDs to Brilo via SignalWire, you can keep your numbers and carrier. Brilo does not provision or transfer carrier numbers on your behalf.
What network requirements should my telecom team expect?
You should allow SIP signaling and RTP media between SignalWire and Brilo’s endpoints, permit necessary ports, and support negotiated codecs. Brilo will share the exact IPs/ports and recommended QoS settings during onboarding.
Can Brilo AI handle DTMF inputs and IVR-style menus over SignalWire?
Yes—Brilo AI can accept DTMF keypresses and speech input when media and signaling are negotiated correctly. Test edge cases (long silences, codec transcodes) during validation.
Next Step
Contact Brilo AI Support or your Brilo onboarding representative to request a SIP compatibility check and share your SignalWire trunk details for technical validation.
Schedule a short technical validation call with Brilo to run test calls, confirm codec and security settings, and verify webhook delivery.
Prepare the required setup items (SIP credentials, DNIS mapping, firewall rules, and webhook endpoint) and open a ticket with Brilo to start an integration plan.
If you’d like Brilo to validate a SignalWire configuration, collect your SIP INVITE destination, sample DID/DNIS numbers, and preferred webhook endpoint before the onboarding call.