Yes — Brilo AI’s Audit API provides auditable records of API interactions so teams can review event-level activity, API requests and responses, and associated conversation context. The Audit API captures structured entries (event logs) for configurable events such as call creation, webhook delivery, transcription generation, and agent handoffs. These records are stored as immutable event entries that you can query, export, or stream to your own logging or SIEM systems for compliance reviews and internal audits. Brilo AI can be configured to include request metadata, timestamps, and conversation identifiers to link API activity to call transcripts and agent sessions.

Are API interactions auditable in Brilo AI? Yes — the Audit API records event logs, metadata, and conversation links for review and export.

Can I review API calls and webhook deliveries? Yes — the Audit API provides queryable event entries and delivery status for configured webhook events.

How do I tie an API event to a call transcript? Use the conversation ID and timestamp fields included in each Audit API event to correlate with transcripts and call recordings.

Enterprise buyers ask about an Audit API when they need traceability for regulated workflows, internal controls, or incident investigations. Security, compliance, and operations teams want to know whether API-level actions (requests, webhook attempts, retries, and system responses) are logged in a way that supports audits and root-cause analysis. For healthcare and financial services organizations, being able to prove who accessed or changed conversation state and when is often required for internal policy or regulatory review.

Brilo AI’s Audit API records discrete events whenever configured parts of the system change state or emit messages. Typical event types include API request received, webhook dispatched, transcript created, sentiment analysis result, and human handoff initiated. Events include structured metadata (timestamp, event type, actor/service, conversation ID) so you can link an API call to a specific call transcript or session.

The Audit API is a programmatic interface that returns event-level logs for system activities. An event log is a timestamped, structured record of an action or system state change.

For context on how conversation-level analytics and transcripts map to audit records, see Brilo AI’s overview of call analysis and analytics: Brilo AI call analysis and use cases.

Brilo AI’s audit records are intended for operational traceability and investigation, not for acting as a primary backup for business data. Audit entries are designed to be read-only (immutable) once emitted and should be used alongside your canonical data stores. Brilo AI does not change audit entries retroactively; corrections are emitted as new events that reference original event IDs.

The audit log is the read-only sequence of events that reflect system activity and should not be treated as a transactional data store.

Brilo AI will not populate personally identifiable details beyond what you configure to be captured; you control what metadata and transcript content are included in audit entries through data-retention and content-filtering settings. For system-wide monitoring and periodic quality checks, Brilo AI recommends combining Audit API outputs with your own log aggregation or SIEM workflows to enforce retention and access controls.

For information about Brilo AI’s analytics and monitoring approach, including periodic audits and prompt filtering, see: Brilo AI speech analytics & monitoring.

When a Brilo AI voice agent workflow triggers a human handoff, the Audit API emits an event that identifies the handoff type, the conversation ID, the initiating rule, and the timestamp. If handoff goes to a queue or creates a ticket in your CRM, the Audit API event includes the outbound action and any delivery status reported by the integration. When enabled, Brilo AI also logs escalation reasons (for example, confidence threshold breaches or explicit caller requests) so human teams can review why the escalation occurred.

Workflows can be configured so that every escalation produces both a conversation transcript entry and a paired audit event, making it straightforward to reconstruct the user journey from API event to agent take-over.

For integration-specific guidance during setup, see the Brilo AI HubSpot integration guide: Brilo AI + HubSpot integration.

Using Brilo AI’s Audit API helps reduce time-to-resolution for incidents by providing an actionable event trail. It supports compliance and forensic reviews by linking API calls to call transcripts and system actions. Operational teams gain clearer visibility into delivery failures (webhook errors, retries) and can tune routing and retry logic based on observed behavior. These outcomes improve governance and make it easier to demonstrate control over automated voice workflows.

Can I export Audit API records to my SIEM or log archive?

Yes. Brilo AI supports programmatic retrieval of audit events and can deliver or export events to your log ingestion endpoint or webhook for archival and SIEM correlation.

What fields are included in an Audit API event?

Typical fields include event type, timestamp, source actor or service, conversation ID, request and response metadata, and delivery status. Field availability can be configured during setup.

How long are audit records retained?

Retention is configurable per account. Contact your Brilo AI admin or implementation lead to set retention windows that meet your governance policies.

Can I filter which transcripts or PII are included in audit records?

Yes. Brilo AI lets you configure content filtering and which transcript fields are included in emitted events so you can control exposure of sensitive data.

Does the Audit API show webhook delivery retries and error codes?

Audit events include delivery attempts and response metadata so you can see retry counts and HTTP response codes when webhooks are dispatched.