Direct Answer (TL;DR)
Brilo AI supports caller disclosure through configurable prompts that let you tell callers when they are speaking with a Brilo AI voice agent. The AI disclosure feature can play a short verbal notice at call start or before sensitive questions, capture caller confirmation when required, and route callers to a human if they decline. Disclosure settings are configurable per call flow so enterprises can balance transparency, consent capture, and operational continuity. Use caller disclosure together with Brilo AI human handoff and escalation controls to meet internal policy and customer expectations.
Are callers told they’re speaking to an AI? Yes — Brilo AI can play a brief disclosure message and optionally require caller confirmation.
Do you need explicit consent for recording or data use? When configured, Brilo AI can present a consent prompt and follow the flow you define.
Can I skip disclosure for internal test calls? Yes — Brilo AI can scope disclosure by caller ID ranges or routing rules.
How do I phrase the disclosure? Use a short, factual statement: “This call may be handled by an automated Brilo AI voice agent.”
Why This Question Comes Up (problem context)
Enterprises ask whether to disclose AI because conversational transparency intersects with legal risk, customer trust, and operational design. Regulated organizations in healthcare and financial services must balance caller experience with privacy and consent expectations. Buyers need to know how Brilo AI handles disclosures so they can meet policy, reduce complaints, and design compliant call flows without disrupting service levels.
How It Works (High-Level)
When enabled, the Brilo AI disclosure feature injects a short recorded or TTS (text-to-speech) prompt at a configured point in the call flow: at call start, before collecting sensitive data, or prior to transferring to a human. Disclosure can be configured as informational only or as an explicit consent capture that requires a verbal or keypad confirmation from the caller. Brilo AI preserves context across the disclosure step so intent recognition and slot-filling continue seamlessly after a confirmation. In Brilo AI, disclosure timing is a routing rule that you set per voice agent flow.
Disclosure timing is the configured point in a call flow when the system speaks the disclosure message.
Consent capture is the optional confirmation step where the caller affirms they accept recording or automated handling.
Disclosure scope is the set of routing conditions (for example, caller type or phone number range) that determine which calls receive the disclosure.
Guardrails & Boundaries
Brilo AI disclosure controls are designed to minimize friction while protecting caller rights. Disclosure should not be used as a way to obscure data practices; Brilo AI will play only the message you configure and will not alter caller consent behavior automatically. If a caller withholds consent or requests to speak to a person, Brilo AI should escalate or route the call according to your configured human handoff rules. Brilo AI does not make legal determinations about sufficiency of a disclosure; customers must align wording with counsel and regulators.
In Brilo AI, escalation conditions are the configured triggers (for example, “caller says ‘agent’” or “caller declines consent”) that move the call out of the automated flow and to a human.
Applied Examples
Healthcare example: A clinic uses Brilo AI voice agent disclosure at call start: “This call may be handled by an automated Brilo AI voice agent and recorded for quality.” If the caller declines recording, Brilo AI routes the call to a live scheduler. This flow helps clinics present transparency while preserving scheduling continuity and minimizing repeated patient questions.
Banking / Financial services example: A bank configures Brilo AI to play a disclosure before asking account-verification questions and to require an explicit keypad confirmation for automated handling. If the caller declines, Brilo AI follows a secure human handoff workflow that preserves partial context and notes the consent refusal for audit.
Note: Brilo AI can support disclosure and consent capture as part of a compliant workflow, but customers must validate wording and procedures against GDPR, HIPAA, or other applicable regulations with their legal and compliance teams.
Human Handoff & Escalation
Brilo AI supports immediate human handoff when a disclosure-related trigger occurs (for example, caller declines consent or asks for a human). Handoff options include warm transfer where Brilo AI passes collected context to the agent, and blind transfer where Brilo AI simply connects the call. You can configure escalation rules so that disclosure refusals, words like “human,” or failed verification route to specific queues or teams. Brilo AI preserves caller-provided data (within configured retention rules) so the human agent doesn’t need to re-collect answers unless your flow requires reconfirmation.
Setup Requirements
Define — Draft the exact disclosure script and decide whether you require explicit consent or an informational notice.
Configure — Add the disclosure step to the relevant Brilo AI voice agent flow and choose the timing (call start, pre-sensitive question, etc.).
Map — Specify routing rules for consent responses: continue automated flow, escalate to human, or route to a special queue.
Integrate — Connect Brilo AI to your CRM or webhook endpoint so consent flags and call metadata are stored with customer records.
Test — Run calls across representative scenarios (healthcare patient calls, bank verification calls) and verify the disclosure and handoff behavior.
Monitor — Use Brilo AI call logs to review disclosure acceptance rates and any escalations to adjust wording or routing.
Business Outcomes
Configuring Brilo AI disclosure can increase caller trust and reduce escalation friction by setting expectations up front. For healthcare and financial services, clear disclosures reduce privacy complaints and make human handoffs more efficient when callers request live help. Operationally, disclosure plus consent capture can reduce manual triage by automatically routing callers who accept automated handling into self-service flows and reserving human agents for callers who need a person.
FAQs
Do I have to tell callers they are speaking with a Brilo AI voice agent?
Regulatory and policy requirements vary by jurisdiction and sector. Brilo AI provides configurable disclosure prompts and consent capture to help meet your operational and compliance needs, but you should confirm required wording with legal counsel.
Can Brilo AI record the consent response and store it with the call?
Yes. When you enable consent capture, Brilo AI can log the caller’s selection and store it in call metadata or send it to your CRM via webhook for audit purposes.
Will disclosure increase call length or abandonment?
Any additional prompt adds seconds to the call, but configuring succinct language and placing disclosure strategically (for example, only before sensitive questions) can minimize impact. Test with representative callers to find the best balance for your service levels.
Can I customize disclosure per market or language?
Yes. Brilo AI supports multiple voices and localized disclosure scripts so you can vary wording by language, region, or business unit.
What happens if a caller says they don’t want to interact with an AI?
Brilo AI will follow your configured escalation rules: route to a human, play an alternate script, or end the call. Ensure your routing rules include a clear path for refusal to avoid service gaps.
Next Step
Review and finalize your disclosure script and consent policy with legal and compliance stakeholders.
Contact your Brilo AI account team to schedule flow configuration and testing.
Open a support ticket or request a demo of Brilo AI human handoff workflows to validate escalation behavior within your environment.