Direct Answer (TL;DR)
Brilo AI’s 100-call pilot is a short, supported trial designed to validate call routing, triage flow, and handoff before a larger rollout. For a typical 100-call pilot, Brilo AI provides quick workflow setup, basic telephony routing guidance, test monitoring, and a short feedback loop to refine intents and routing rules. The pilot can be configured to forward calls from your telephony or SIP endpoint, use your knowledge base or FAQ for intent recognition, and escalate live handoffs when callers request a person. Brilo AI’s team will work with you to define success criteria and adjust the voice agent behavior during the pilot.
What does a 100-call pilot include? — Brilo AI provides workflow setup, telephony validation, monitoring, and iterative tuning during the 100-call test period.
How long does a 100-call pilot take to set up? — Setup typically takes minutes to a few days depending on integrations and approvals; Brilo AI focuses on fast activation and targeted tuning for the pilot.
Can we test transfers to live agents during the pilot? — Yes. Brilo AI can be configured to hand off to your live agents (warm or cold transfer) and record transfer success for review.
Why This Question Comes Up (problem context)
Buyers ask about a "100-call pilot" because they need a low-risk way to validate Brilo AI voice agent behavior against real callers. Enterprises in healthcare, banking, and insurance want to confirm routing accuracy, compliance posture, and handoff reliability before scaling. A small pilot also surfaces integration gaps with your CRM, calendaring, or webhook endpoints and gives operations teams data to estimate staffing and routing rules.
How It Works (High-Level)
Brilo AI sets up a focused workflow for the 100-call pilot that mirrors your primary use case (for example, support triage or account verification). Typical steps include configuring the telephony routing to forward a portion of live traffic to the pilot agent, loading common intents and sample prompts, and enabling transcript or summary logging for review.
A 100-call pilot is a scoped trial project where the voice agent handles up to one hundred test interactions under supervised conditions to validate routing, intent accuracy, and handoff behavior.
Triage flow is the configured call sequence that asks callers key questions, classifies intent, and routes or resolves the call.
Intent recognition is the detection logic used by the voice agent to match caller responses to configured topics and actions.
When configuring the pilot, Brilo AI can use your sample calls or scripts to seed the agent so intent recognition is aligned with real queries.
Guardrails & Boundaries
Brilo AI enforces guardrails during the 100-call pilot to reduce risk and protect live operations. Typical guardrails include thresholds that trigger immediate human handoff (for example, repeated failed intent matches), limits on actions that modify customer records, and explicit blocks on sensitive operations unless preapproved.
A human handoff trigger is a configured condition that requires the voice agent to transfer a call to a live agent instead of continuing automation.
Brilo AI’s pilot scope does not change broader compliance obligations; customers should validate pilot interactions against their internal policies and required controls. The pilot also limits automated actions to preapproved workflows and won’t perform record updates or transaction-level operations without explicit configuration.
Applied Examples
Healthcare: Brilo AI’s 100-call pilot can triage appointment requests and symptom-based routing to the right department. During the pilot, the agent asks scripted screening questions, confirms appointment windows, and escalates to a nurse or scheduler if the caller requests a live person or reports red-flag symptoms.
Banking: In a pilot for balance inquiries and card-status checks, Brilo AI can verify caller identity using non-sensitive prompts, provide account status information, and route potential fraud reports to an investigator when intent confidence is low.
Insurance: For claims intake pilots, Brilo AI can collect initial claim details, log summaries to your CRM via webhook, and escalate complex claims to an adjuster for human review.
Human Handoff & Escalation
Brilo AI supports configurable handoff paths during the pilot: warm transfer with context (agent receives a summary), cold transfer (straight transfer), voicemail routing, or scheduled callbacks. You define escalation conditions such as low intent confidence, caller request for a human, or detection of high-severity keywords. Brilo AI documents the chosen handoff behavior in the pilot plan and records transfer outcomes so your team can measure handoff quality.
Setup Requirements
Provide admin access to your Brilo AI pilot workspace or create a pilot environment in your account.
Configure call forwarding from your telephony provider or your SIP endpoint to the Brilo AI-assigned number (telephony routing).
Supply example call scripts, common FAQs, or a small sample dataset to seed intent recognition and agent prompts.
Connect your CRM or webhook endpoint for call logging and optional contact updates.
Define escalation rules and live agent endpoints for handoffs, including desired transfer type and summary fields to pass.
Approve pilot success criteria (routing accuracy, transfer completion rate, or caller satisfaction) and a short review cadence with Brilo AI.
Business Outcomes
A 100-call pilot with Brilo AI provides operational evidence about routing accuracy, handoff reliability, and integration readiness. Outcomes typically include clearer tuning priorities for intents, reduced misrouted calls in the tested flow, and documented handoff behavior that informs staffing and routing decisions for scale.
The pilot also helps identify data or integration work needed before a broader deployment.
FAQs
How many calls does the 100-call pilot cover?
The pilot is scoped for one hundred caller interactions; you can choose to route a continuous stream or a randomized sample. Brilo AI focuses on representative calls to validate core behaviors.
Will Brilo AI record pilot calls?
Recording is configurable per pilot. Brilo AI can enable transcripts and summaries for review; customers must ensure recordings comply with their legal and internal policies.
Can the pilot test multi-language support?
Yes, a 100-call pilot can include calls in multiple languages if your Brilo AI configuration includes the required language models and sample prompts. Provide language-specific scripts and validation criteria.
Do we need a dedicated phone number for the pilot?
Not necessarily. You can route a portion of an existing number’s traffic to the Brilo AI pilot or provision a dedicated number depending on your telephony strategy and testing needs.
How does Brilo AI measure pilot success?
Success metrics are defined with you upfront and commonly include intent match rate, successful transfers, caller drop rate, and qualitative feedback from logged summaries.
Next Step
Review Brilo AI capacity and concurrency guidance for telephony routing and call handling: Brilo AI multiple callers capacity article
Contact your Brilo AI onboarding lead to define pilot success criteria and schedule setup calls.
Prepare sample call scripts, a small FAQ set, and your webhook or CRM endpoint so Brilo AI can seed intent models and enable logging during the 100-call pilot.