Brilo AI provides analytics and post-call insights that combine call transcripts, speech-to-text processing, sentiment analysis, call scoring, and conversation-level tagging to surface trends, agent or campaign performance, and compliance flags after each call. These post-call insights help teams prioritize callbacks, tune scripts, and feed structured data back into your CRM or reporting tools. Brilo AI also delivers real-time indicators during calls (for example confidence and intent match) that appear in the call record so users can act on high-priority interactions quickly. Reports and downloadable transcripts are available per-call and in aggregated dashboards for trend analysis and quality assurance.

What kind of post-call reports does Brilo produce? — Brilo AI provides per-call transcripts, sentiment summaries, call scores, and aggregated trend reports that you can export or sync to your CRM.

Does Brilo give a transcript and sentiment for every call? — Yes. When enabled, Brilo AI creates a speech-to-text transcript and a sentiment summary for each call, stored with the call record.

Can I get metrics across campaigns or time windows? — Yes. Brilo AI aggregates call-level signals into dashboards and exports for campaign-level, time-window, and cohort analysis.

Buyers ask about analytics and post-call insights because phone conversations are a primary customer touchpoint for regulated sectors like healthcare and banking. Organizations need reliable transcripts, quality indicators, and operational metrics to manage compliance risk, measure agent or workflow performance, and demonstrate improvement over time. Brilo AI customers want to know what actionable data they will receive automatically, what they must configure, and how quickly insights appear after a call ends.

Brilo AI creates post-call insights by converting audio to text (speech-to-text), extracting entities and intents, scoring the interaction for quality and intent match, and labeling sentiment and compliance indicators. These outputs appear on the call record and in aggregated dashboards.

Post-call insights are the structured set of outputs (transcript, sentiment, call score, tags, and metadata) that Brilo attaches to a completed call for reporting and review.

A call transcript is the time-stamped speech-to-text record generated from the call audio, including speaker turns where available.

Brilo AI stores the insights with the call record and can forward structured events via webhook or push data to your CRM for reporting or automation. Brilo AI also supports configurable call scoring rules so you can define how calls are evaluated against your policy or quality framework.

Brilo AI surfaces derived signals, not legal conclusions. Use Brilo AI insights to inform reviews, not as sole evidence for compliance or clinical decisions. Brilo AI does not alter original recordings or create data outside configured retention and access controls.

Call scoring is the system-generated numeric or categorical rating that reflects how closely a call matches your configured quality rules; it is a decision-support signal, not a compliance verdict.

Brilo AI will not automatically share sensitive data outside configured destinations; exports and CRM syncs occur only when you enable them and provide target endpoints. If you need stricter data handling, configure retention, role-based access, and your webhook destinations before enabling analytics.

Healthcare example — A medical practice uses Brilo AI post-call insights to generate a transcript and clinician-notes tag after scheduling calls. The clinic reviews calls flagged by low confidence or ambiguous intent for manual follow-up and to improve intake scripts.

Banking / Financial services example — A bank uses Brilo AI to score outbound verification calls and to tag conversations with intent (loan inquiry, fraud report). Calls that trigger fraud indicators are escalated to a human investigator and are included in aggregated trend reports for compliance teams.

Insurance example — An insurer uses Brilo AI to extract claim numbers and claim-related entities from voice calls, attach them to the correct claim record in the CRM, and produce dashboards showing claim-submission patterns by region and channel.

Brilo AI voice agent workflows can be configured to hand off to a live person or another workflow when certain triggers occur (low confidence, regulatory keyword, customer request, or a high-risk tag). Handoff options include placing the caller on hold while notifying an agent, initiating a callback request, or posting a structured event to your webhook endpoint so your contact center or case management system can take over. Escalation rules are configurable per-campaign and can include automated notifications to the appropriate team.

Brilo AI post-call insights reduce manual call review time by surfacing high-priority calls for human review, improve script accuracy by showing frequent failure points, and provide structured data for operational reporting. For regulated teams, Brilo AI helps create auditable call records and trend reports that support oversight and continuous improvement. These outcomes help teams focus analyst time where it matters most and accelerate remediation of recurring issues.

How accurate are Brilo AI transcripts?

Transcript accuracy depends on audio quality, speaker overlap, and domain-specific vocabulary. Brilo AI uses enterprise-grade speech-to-text tuned with your scripts or sample audio to improve accuracy over time; you should validate accuracy in a pilot before relying on transcripts for critical decisions.

Can I export transcripts and analytics to my CRM?

Yes. Brilo AI can export structured post-call data (transcripts, sentiment, tags, and scores) to your CRM or webhook endpoint when you configure the integration. Exports occur according to your routing and data retention settings.

How long do you keep post-call data?

Retention is configurable. Brilo AI will retain transcripts, recordings, and analytics according to the data retention policy you set at deployment; be sure to configure access controls and retention to match your internal policy and regulatory needs.

Can I search across all calls for a specific phrase or entity?

Brilo AI supports searchable transcripts and tags so you can query calls for phrases, intents, or extracted entities. Search and aggregation capabilities let you generate trend reports across time windows or campaigns.

Do post-call insights include sentiment and intent detection?

Yes. Brilo AI generates sentiment summaries and intent labels as part of the post-call insights package when those features are enabled in your account configuration.