Brilo AI Call Recording Storage stores audio recordings and generated transcripts according to the workspace recording and retention settings you enable. Recordings are retained in Brilo AI-managed storage while active in your workspace, and Brilo AI associates each recording with the related call record, transcript, and metadata for search and audit. You control retention policies, access controls, and whether recordings are exported to your systems using webhooks or CRM integrations. Brilo AI call recording, transcription, retention policy, and access controls work together so administrators can manage storage, access, and deletion without needing to download raw audio manually.

Where are Brilo AI call recordings stored? — Brilo AI keeps recordings in your Brilo workspace storage under configured retention rules and links them to call transcripts for search and audit.

Can I access Brilo AI recordings from my CRM? — When configured, Brilo AI can attach recordings or transcripts to CRM records or push them to your webhook endpoint for external storage.

How long does Brilo AI keep recordings? — Retention length is controlled by your workspace retention policy and can be changed by Brilo AI admins per governance requirements.

Buyers ask about Call Recording Storage when they need predictable control over data for audits, coaching, or regulatory needs. Enterprises in healthcare, banking, and insurance must understand where audio and transcripts live, how long they persist, who can access them, and how to export them for downstream systems. Decision-makers also need to know how Brilo AI integrates recording storage with CRM logging, transcription, and search to support dispute resolution and quality programs.

Brilo AI Call Recording Storage is enabled at the workspace or agent level; when enabled, the Brilo AI voice agent records calls, creates a searchable transcript, and stores both assets with call metadata. Administrators set the recording and transcription options in the Brilo AI console, and the system links recordings to call logs for easy retrieval and analytics.

In Brilo AI, Call Recording Storage is the workspace-level feature that stores audio files, transcripts, and call metadata tied to each call record.

In Brilo AI, a transcript is the text version of the recorded audio that Brilo AI generates for search, analytics, and CRM logging.

Key behaviors:

Related reading: Brilo AI long-conversation guide

Brilo AI enforces guardrails to protect recording use and limit unexpected storage behavior. Administrators configure retention and access, and Brilo AI will not override those workspace policies automatically.

In Brilo AI, a retention policy is the workspace setting that determines how long recordings and transcripts remain accessible before deletion.

Guardrail examples:

For best practice, limit export permissions, review retention settings, and document who can request recording exports.

Healthcare example: A clinic using Brilo AI enables Call Recording Storage to retain calls for clinical intake verification. Brilo AI stores the audio and transcript under the configured retention policy and links the recording to the patient call record in the workspace; the clinic exports transcripts to its EHR via a secure webhook when allowed by governance.

Banking / Financial Services example: A bank uses Brilo AI to record service calls for dispute resolution. Brilo AI stores the recording, indexes the transcript for fast search by account number, and attaches the recording reference to CRM contact histories when the integration is active.

Insurance example: An insurer configures Brilo AI to retain claim intake calls for a limited time for claims validation. Brilo AI stores the audio and transcript and can push structured call data into the insurer’s claims system when authorized.

Note: Do not assume regulatory certifications or legal sufficiency from storage alone. Review your compliance obligations and Brilo AI workspace policies before retaining or exporting recordings.

Brilo AI voice agent workflows can mark recordings for human review and trigger handoffs when a call meets escalation conditions.

Typical handoff behaviors:

Handoff requires configuration of escalation rules and the destination (your CRM, ticketing system, or internal queue).

If you expect long calls or large volumes, see the Brilo AI long-conversation guidance for recommended workspace settings.

Controlled Call Recording Storage with Brilo AI supports realistic operational benefits:

These outcomes depend on proper retention, access control, and integration configuration in your Brilo AI workspace.

Who can access recordings in Brilo AI?

Access is determined by workspace roles and permissions; only users with the configured admin or reviewer roles can download or export raw audio and full transcripts unless you change those settings.

Can I export call recordings from Brilo AI to my systems?

Yes. When you configure a webhook or CRM integration, Brilo AI can send recording references, transcripts, or structured call data to your endpoint—access and export are controlled by admin settings.

How do I change how long recordings are kept?

Change the recording retention policy in your Brilo AI workspace settings. Administrators set the retention period and deletion schedule; expired recordings are removed per that policy.

Are recordings automatically deleted when a user is removed?

No. User removal affects account access, not workspace retention. Recordings remain subject to the workspace retention policy until they expire or are explicitly deleted by an admin.

Can Brilo AI redact sensitive data from recordings?

Brilo AI does not automatically redact audio content by default; if you need redaction, configure post-processing workflows or export to a dedicated redaction process outside Brilo AI.